iSpring Suite FAQs

We want you to be completely satisfied with your experience! If you're ever unhappy with an iSpring desktop product subscription and would like a refund, please share the reasons with us in detail. Our Customer Care and Support Teams are here to assist and will handle each refund request on a case-by-case basis, doing their best to address the issue.

Please note that iSpring products purchased during special offers and SaaS products like iSpring Learn are not covered by the money-back guarantee. You are welcome to try out the features and options of our SaaS products during the 14-day free trial to make sure they meet your requirements perfectly.

During the subscription period, you can upgrade from iSpring Suite to iSpring Suite Max for an extra cost, with no alteration to the subscription duration. Contact Sales to learn more.

Check the list of authorized iSpring Partners to find a reseller in your country. Alternatively, you can purchase iSpring software from the iSpring website and the product will be delivered to you electronically within one business day.

Just run iSpring Suite on your desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.

There are two ways to add media files to your quiz: in the Form View or Slide View mode. You most likely added the pictures in the Slide View mode, and these images can only be seen on a PC. Add pictures to questions and answers in Form View so that they appear on mobile devices as well.

Learn more →

You can save the animation state with iSpring Suite in the Player settings. Go to Navigation and select Save slide animation state. But you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation with regard to animations.

Learn more →

Content Library is available only with the iSpring Suite Max subscription. If you’d like to have access to the entire collection of templates, characters, and backgrounds, upgrade to iSpring Suite Max and activate it.

 Check out pricing plans 

You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.

The iSpring Suite Maintenance plan is no longer available for renewal. The upgrades and technical support are now available with iSpring Suite Max.

Get iSpring Suite Max today and receive instant access to online in-browser course authoring, teamwork, upgrades, and more.

You can find all this information in your account at www.ispringsolutions.com/login.

If the iSpring add-in no longer appears in your PowerPoint ribbon, you can bring it back easily. Just follow the steps in this guide.

iSpring Suite is a PowerPoint-based authoring toolkit and cannot create slides in or import presentations from software other than MS Office PowerPoint.

iSpring Suite doesn’t integrate with any third-party tools but it features the open JavaScript API. If you are familiar with programming and JS API, you can integrate the authoring toolkit with other services used by your back office.

If you have an outdated version of iSpring Suite, you can get an upgrade pack. To check out your upgrade price, please visit the Upgrade Center or contact us.

The lifetime license of iSpring Suite has 1 year of technical support via email. To get premium technical support and unlimited product upgrades, have a look at an iSpring Suite subscription. It includes rapid response support via phone, email, and chat.

The version of iSpring you use will depend on the version of Windows that your computer is running. If you have the Windows 11 OS, ensure to install the 64-bit version of iSpring Suite.

iSpring Suite requires a fully functional desktop version of Microsoft Office 365. Most likely, you have a cloud-based version of Office. All you need to do is log in to your account at www.office.com and download the desktop version.

Learn more →

iSpring Suite never asks you for a username and password. This message is sent by Microsoft, which means that you do not have full rights on your computer to install new programs. Please contact your IT support team for further assistance.

Move the presentation back to where it was created, together with its source folder, and return to the previous name. To learn how to manage your iSpring project folder, check out this video.

We highly recommend that you always work on your project on local drives. Don’t keep the files created with iSpring Suite on shared online drives or external drives. That’s because iSpring Suite might not have access to your local drives to create temporary files while your presentation is being created and saved.

 Learn more → 

Google Classroom doesn’t support HTML5 courses. But you can use it to distribute the content to your students - simply save your course as a ZIP file and attach it to a Google Classroom assignment. Your learners will be able to download the course and run it from their computer. However, you won’t be able to keep track of the learners’ progress. If you want to get full control over your students’ results and protect your courses from being transferred to third parties, upload them to an LMS.

It currently supports audio files in WAV, MP3, and WMA formats.

The Manage Narration Editor shows only animations that appear on click. Make the animations play on click instead of automatically and you will see them on the timeline in Manage Narration.

 Learn more → 

You can create a playlist of background music that will play during the presentation inSlide Properties.

 Learn more → 

It is not possible to publish your presentation to .exe with iSpring Suite anymore (we stopped supporting Flash), but you can easily do that with the EXE packager created by iSpring. This is enabled in the Player settings.

 Learn more → 

Video narrations added or recorded with iSpring Suite will not play after publishing your presentation to video; this only happens if you convert your project to HTML5 or SCORM. Save the recordings on your computer and add them through the Insert tab of PowerPoint. Don’t forget to make the video play automatically so that it shows up even if you convert your presentation to MP4 video.

Turn on the video lecture player or enable the video presenter to show video narrations in the Player settings.

Learn more →

You will need to improve the quality (resolution) of pictures, videos, and audio files prior to publishing.

 Learn more → 

Embedded images, audio, and video files can increase the size of the output file significantly. You can make the output file smaller by choosing the output quality that lets you change the images, audio, and video compression.

 Learn more → 

On the iSpring Suite toolbar, click the Help button and choose About from the menu.

Learn more →

You will need to either deactivate the license in your account at https://www.ispringsolutions.com/login or contact our support team so they can do this in the database.

If you have the iSpring Suite Basic plan, you will need to remove iSpring Suite from your computer on your current computer first. Go to Settings, sel ect the Apps section, and open the Apps & Features tab. Find iSpring Suite 11 on the list of installed programs, click on it, and hit the Uninstall button. Finally, click Deactivate license.

Learn more →

If you’re an iSpring Suite Max user, just sign in to your iSpring Suite account on a new computer. You will get signed out fr om the other computer automatically.

If you purchased the iSpring Suite Basic plan, enter your license key in the Activation Wizard.

Learn more →

If you’re an iSpring Suite Max user, you don’t need to enter a license key. Just sign in to your iSpring Suite Account.

Learn more →