FAQ
Here you can find answers to the most popular customer questions on iSpring products.
General
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Can I print out the quiz results?
Yes, you can print out the quiz results right from the result screen, which appears after the quiz is completed.
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Can I create a Hotspot question?
Yes. To create a Hotspot question, open QuizMaker in the Graded quiz mode and click the Hotspot icon on the ribbon.
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Can I create a question that allows for a free-form essay answer?
Yes, the essay question type can be used in a survey mode.
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Is it possible to create a non-graded quiz/survey?
Yes. The non-graded quiz type in QuizMaker is designated as a Survey because it is usually used for the creation of questionnaires and surveys.
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How is a trial version different from the full version?
The iSpring QuizMaker trial version is identical to the full version in terms of features and the quality of the content it produces. It carries only two limitations:
- it is only valid for 14 days
- it adds the iSpring logo in the upper part of the questions
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Is it possible to add an introduction slide before the quiz?
Yes, you can do this by clicking Introduction on the iSpring toolbar and selecting Intro Slide.
Installation
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I downloaded iSpring QuizMaker, but I’m unable to install it. What can I do?
Sometimes, files downloaded from the Web might be broken in the process of downloading. If you start the installation process and see an error message, delete the corrupted file, download the installation package once again at ispringsolutions.com, and repeat the installation procedure.
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What are the system requirements for using QuizMaker?
You can check out the system requirements here.
Managing Questions
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Does iSpring QuizMaker allow the creation of question-specific feedback?
Yes, you can set a custom feedback message for every question.
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Can I define the question that follows, depending on a correct or incorrect answer?
Yes, you can control the order of questions in quizzes as a function of a learner's answers. To do this, you need to enable branching for a given question.
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Is it possible to create a quiz with both graded and non-graded questions?
Yes, your quiz can contain both graded and non-graded questions. Depending on your initial quiz, you can either supplement your survey with graded questions or add survey type questions to your graded quiz.
Multimedia
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What audio formats does iSpring SDK support?
It currently supports audio files in WAV, MP3, and WMA formats.
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Why can't I import my audio files?
If you have specified background audio file(s) for a question, but it doesn't appear in your quiz, please make sure that:
- you have specified audio files of iSpring supported file formats: .wav, .wma and .mp3
- your quiz and embedded audio files are located on your local drive (not a network share).
Purchase and Discounts
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I am a registered user of iSpring Suite and would like to have the latest version. Can I get any discounts?
Our existing customers are offered a discount for upgrades that varies depending on your product version. Please contact our sales team to receive a discount.
Registration
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How can I deactivate iSpring products?
Depending on your needs, you can deactivate the license by simply uninstalling iSpring QuizMaker from your computer or – if you want to keep it installed – using the settings.
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Where can I get the version number and license key of my iSpring QuizMaker?
To get the version and license details of your QuizMaker, click the Help tab on the iSpring toolbar and then click the About button.
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Where should I enter License Key I got after purchase?
After you make a purchase and your order is processed, you should receive an automatic registration email with your license key. To activate your license, you need to follow these steps:
- Install iSpring QuizMaker on your computer and launch it; if you already use the iSpring QuizMaker trial version, you can register that one.
- In the Help tab of the product toolbar, click the Activate button to launch the iSpring QuizMaker Activation Wizard.
- Enter your license key and click Next to proceed with entering Registration Details.
- In the next step, you can specify the user's name and the company name. This information will be displayed in the About window of iSpring QuizMaker.
Size and Compression
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How can I optimize a Flash content for publishing to the web?
It is important to make your content compact for web publishing.